Available now - a new version of C-TEC's Quantec Surveyor data management software complete with user configurable dashboards, key performance indicator (KPI) settings, remote access capabilities and more. Surveyor II has been designed to help healthcare managers and building owners take tighter control of their care facilities.
Example of a user dashboard – Call 'widgets' will illuminate red if an active call has breached its target response time. The red priority alert bar at the top of the page is user configurable to highlight specific events as the user sees fit.
Example of the KPI (Key Performance Indicator) settings page - Surveyor II allows users to set targets for call level responses, i.e. the site's standard call target response time may be 3 minutes minutes, its max response time for standard calls may be 5 minutes. Different response times can be set for different call levels.
Example of a site performance report calculated using a site's KPIs - the more green shading the better as this shows KPIs that were met. Amber shows calls that have gone past the target response time but are less than the max response time. Red shows calls that have breached the max response time.
Example of a patient's call system activity over a 24 hour period. This is shown visually in a graph and in text. The more activity by a patient, the 'busier' the graph will be. Each call level is colour coded.
Busiest patients and locations - Surveyor II calculates the total time staff have been engaged with a patient (this is from the moment a call has been answered until it is reset (e.g. it also takes into account presence time). This will allow homes to identify their most demanding patients.
Example activity by hour of the day report - Surveyor II maps all call system activity by hour of the day.
Example Care Quality Report – gives a snapshot summary of the quality of care being provided by the care facility based upon set targets.